Legal & Policies
At Flourish Mediation, we believe in transparency, professionalism, and trust.
Below you’ll find summaries of our key policies, which outline your rights and our responsibilities under Australian family law.
You can read the summaries or download the full versions as PDFs.
Agreement to Mediate
Our Agreement to Mediate explains how the mediation process works, your rights and responsibilities, and how confidentiality, fees, and certificates are handled. It ensures all parties understand and agree to the terms before mediation begins.
Confidentiality Policy
Confidentiality is central to family dispute resolution. This policy explains how information shared during mediation is protected under the Family Law Act 1975 (Cth) and can only be disclosed in limited circumstances, such as safety or legal obligations.
Fee Policy
We believe in clear, upfront pricing. Our Fee Policy outlines all service fees, payment methods, and cancellation terms, so you can plan confidently before booking your session. You can also view all our fees on our Fees page, here.
Privacy Policy
We handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what information we collect, how we store it, and your rights to access or correct it.
Complaints Policy
We value feedback and take complaints seriously. This policy outlines how to raise a concern, how we respond, and the external pathways available under the Family Law (Family Dispute Resolution Practitioners) Regulations 2025.